If you are on a Hello Bar paid plan (Growth, Pro, or Elite), you will be able to use our custom targeting feature to decide exactly which device(s) your pop-up shows on. It is super simple!

Here's how to target based on device type:

  1. Go to the Targeting section of the builder and click on the green text that says "Create new custom targeting rule".

After clicking this, a new modal will appear, where you will be able to create a new targeting rule. 

  1. On this modal, click the blue plus sign button
  2. Next, select "Device" from the drop down menu of the first field
  3. Now, you will be able to select "is", or "is not" – this will let you exclude a specific device type, or require a certain device type to see this pop-up
  4. Next, select either "Mobile", "Computer", or "Tablet"
  5. After that, you will just name your new targeting rule and click the green "Save" button at the bottom of the modal

Example: here is how to set your pop-up to appear only on a single device, in this case, Mobile.

If you wanted to instead display your pop-up on multiple devices, but exclude a certain device, here is how you would do that. Let's use the example of a pop-up that you prefer to show on tablet and mobile, but not on a desktop computer:

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